SHIPPING POLICY

Order Processing:

All orders are processed within 2-3 business days. Custom orders may require additional processing time due to the personalization of the products. You will receive a notification with your tracking information once your order has shipped.

Shipping Rates & Delivery Times:

We offer free worldwide shipping on all orders. Delivery times may vary depending on your location:

• United States & Canada: 7-15 business days

• Europe: 10-15 business days

• Australia & New Zealand: 10-20 business days

• Rest of the World: 10-25 business days

Please note that these are estimated delivery times. Actual delivery times may vary depending on your location and customs processing.

Tracking Your Order:
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow your order’s journey and stay updated on its expected arrival.

Customs, Duties, and Taxes:
Custom Puddle Lights is not responsible for any customs fees, duties, or taxes that may be imposed by your local government. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Delays:
While we strive to deliver orders on time, shipping delays can sometimes occur due to factors beyond our control, such as customs delays, carrier issues, or natural events. If your order is significantly delayed, please contact us at [support email] and we’ll do our best to assist.

Undeliverable Packages:
In the event that a package is returned to us due to an incorrect address or being unclaimed, we will notify you immediately to arrange re-delivery. Additional shipping fees may apply in this case.

Lost or Stolen Packages:
Custom Puddle Lights is not responsible for lost or stolen packages once they have been marked as delivered. If your package goes missing, please contact the shipping carrier with your tracking number for further assistance.

Questions or Concerns?
If you have any questions about our shipping policy, feel free to contact us! We’re here to help!